Rubbish - Frequently Asked Questions
Below are some common questions we receive. If you would like advice please contact us.
Q. If I have a Betta-Bins Owner bin how do I pay for collection?
Collection is paid for when you purchase the liners from your supermarket or the Nelmac office. If you would like to purchase an Owner wheelie bin this can be paid for by phone or at our office. We will even deliver the wheelie bin to your house.
Q. Who retains ownership of the wheelie bin?
If you have a Rental Service wheelie bin then ownership of the bin is held by Nelmac. If you have an Owner wheelie bin then you, the customer, own the wheelie bin.
Q. What do I do if my collection day falls on a statutory holiday?
Good Friday, Christmas Day and New Year’s day are the only statutory holidays that refuse is not be collected. Collection is made on the following day instead. Notifications will be posted in local community newspapers and on our website front page prior to the holiday.
* For all other statutory holidays your collection day will not change.
Q. What wheelie bin size should I choose and what service – Rental or Owner?
This is dependent on your usage. If you’re not sure what size you need you can rent a bin with our monthly Rental Service in a size that you think will be appropriate. If you find that it doesn’t suit your usage we can help. We have the flexibility to help you get the right Betta-Bins solution for you.
Q. Can you tell me if a 120L or 240L wheelie bin is suited for my usage?
Usage is a very individual thing – as a general guideline a 120L wheelie bin is great for homes of up to four members (two adults) and a 240L wheelie bin is better suited to homes with four members or more. If you do want to change your bin size, please contact us.
Q. Is Nelmac’s office open to the public, if so, what are the office hours?
The office is open to the public from 8am until 5pm every weekday for enquires and to purchase wheelie bin liners or blue Betta-bags.
Q. What won’t be accepted in my wheelie bin?
We cannot accept any hazardous, flammable or chemical substances, nor anything that may cause harm to our staff . This includes but is not limited to paint, gas bottles, energy-saving light bulbs, commercial hazardous waste, batteries and other hazardous materials.
Q. What time do I need to have my refuse at the kerbside?
Please have your wheelie bins or refuse blue bags at the kerbside by 7am.
Q. Where can I purchase Betta-Bags (Blue Bags) for my refuse?
Betta-Bags are available at most supermarkets and dairies and at Nelmac’s office in Bullen Street, Tahunanui, Nelson.
Q. How do I pay for the collection of Blue Bags/Betta-Bags for refuse?
The cost of collection is included in the purchase price of the bag.
Q. How many Betta-Bags can I put out each week and what is the maximum weight per bag?
There is no limit on how many bags you put out, the weight limit per bag is 14kg.
Q. What do I do if I miss my pick up day?
If you forget to put your rubbish bags out on the appropriate day and can’t hold on to them until the following week then you are able to dispose of them via the kiosk attendant at the Nelson Transfer Station. The transfer station is on Vivian Place – off Pascoe Street – Tahunanui. There is no fee to dispose of official Betta-Bags using this method.
Q. When is my kerbside collection day?
Use our Collection Day Finder to find the collection day in your street.