Terms & Conditions

Terms & Conditions


  1. Betta-Bins is a New Zealand company
  2. All prices and charges are in New Zealand dollars.
  3. Currency exchange rates are determined by the credit card processor.
  4. All prices include NZ Goods and Services Tax (G.S. T.) of 15%
  5. Your cardholder statement will show Betta-Bins as the merchant


Betta - Bins accepts payment via:

  • Electronic transfer
  • Credit and debit card. Visa & MasterCard

Terms & Conditions – Wheelie Bins

Terms & Conditions for the supply of refuse collection services

1. These are the standard terms and conditions which apply to any contract for refuse collection services between you (the customer) and Betta-Bins the provider. 

2. While these terms and conditions may be changed from time to time, the terms which apply to your contract will be those that were current at the time your contract was confirmed.

3. By submitting your order for refuse collection services you will be bound by these terms and conditions. Any subsequent variation of these terms can only be made by agreement in writing. 

4. The cost of services will be that which is set out on Betta-Bins website, which costs are current at the time your order is confirmed.

How to Pay
5. You can pay for your collection services by cheque, electronic transfer or by credit card. Credit card purchases can be made through our website. 
5.1 Some payment schedules will have a minimum number of payments.

Delivery of Bins 
6. Once payment for your refuse collection service has been confirmed a suitable bin will be delivered for your chosen service within seven working days.

Collection Times 
7. Weekly collection services for 120 litre and 240 litre bins are rostered for separate geographic areas within Nelson/Tasman. You will be advised of the appropriate collection date and schedule when your bin is delivered. You will be advised of any changes to those details through the local newspapers and/or Betta-Bins media from time to time. You may also be advised of any permanent changes to the scheduled dates for refuse collection by post. You can check with Betta-Bins directly by calling the office during normal working hours or consulting the website news section. 

8. The cost and collection dates for larger bins including 660 litre and/or 1,100 litre bins will be determined by individual agreement and paid on invoice. 

9. These terms and conditions shall be read subject to the terms of any such specific individual agreement. 

10. Where bin is supplied to a customer by a third party (e.g. by a landlord) the responsibility and liability for the bin and payments lies with the third party .Any changes to service etc can only be discussed with the third party.

Betta-Bins Responsibility 
11.1 Betta-Bins will uplift your refuse (or greenwaste in the case of a greenwaste bin) from the bin which is placed on the kerbside of the nominated address during the scheduled time and date stipulated for collection. 
11.2 Collection is at any time between 7am and 6pm on the scheduled day 
11.3 Betta-Bins will not enter private property to collect residential bins. 
11.4 Where a bin is to be collected from a Right-of-Way Betta-Bins will review the access and make a determination as to whether it is safe for trucks to enter the Right-of-way. If Betta-Bins decides that it is not, the bin must be left Kerbside. 
11.5 Betta-Bins will take care not to damage the bin, and empty the bin completely before returning it to the customer. Where Betta-Bins damages the bin Betta-Bins will replace the bin. 
11.6 After emptying, the bin will be returned to approximately the same position by Betta-Bins for collection by the customer. 
11.7 Betta-Bins operates a computerised tracking system in the collection vehicles, and where the system reads that a vehicle has collected at a defined time and location Betta-Bins will consider this completion of service.

Customer’s Responsibility 
12. The customer will; 
(a) Not fill the bin above the level of the rim 
(b) Ensure the bin does not contain any hazardous waste including any solvents or solids which are toxic, flammable, explosive or corrosive and/or which may be harmful to Betta-Bins staff or the environment. 
(c) Not use or allow the bins to be used for any purpose other than the collection and storage of non-hazardous waste. 
(d) Not allow any fire to be set or started in a bin or allow hot ashes or oxidising agents to be placed in any bin. 
(e) To ensure the bin is maintained in a satisfactory state of repair. 
(f) Ensure that where any alternative location for collection is specified that clear and unimpeded access is available. 
12.1 Where the customer is in breach of any one or more of the obligations listed above, Betta-Bins (without limiting its other remedies) may decline to uplift the refuse.

13. Where the bin is rented and Betta-Bins retains ownership of the bin, the customer will be liable for any damage, destruction or loss of the bin (fair wear and tear excepted). 
13.1 Where the customer in contravention of the terms of this agreement allows the bin to contain any hazardous waste the customer will be liable for the cost of containment and disposal of that waste and any necessary repair or reinstatement of the bin and/or equipment as well as any penalties or liability incurred by Betta-Bins in the process of disposal or attempted disposal of the hazardous waste.

Public Holidays 
14. Where collection dates fall on public holidays Betta-Bins will advise clients in advance of any alternative collection dates by notice in the local newspaper and/or through the website. If customers are unsure of the correct collection date they may check with Betta-Bins through its website or contact its offices directly during normal working hours.

Refunds & Returns Policy 
15. No refunds will be issued. 
15.1 Where, upon completion of the collection contract a bin is not returned or returned in an unusable state, Betta-Bins will charge the customer for the bin.

End of Service 
16. Where a customer wants to discontinue the collection service (even if coinciding with an end of a contract term) they must supply 14 days notice so that retrieval of the bin can be arranged.

17. You have provided personal information to Betta-Bins in the course of ordering your refuse collection services and providing payment. Betta-Bins will not use any personal information that it has collected by this means for any purpose other than that for which it was provided. The customer is entitled to obtain copies of such information on request and to ask for correction of such information if necessary. 

18. The contract for the provision of refuse collection services will be governed by the laws of New Zealand. All payments will be made in NZ$. If any part of this agreement is held to unenforceable the balance of the agreement shall remain in full force.

19. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    Direct Debit Payments
    20.1 I agree that the Initiator must give me at least 10 days’ prior notice of each direct debit, including the first direct debit in a series.
    20.2 Changes to the amounts or dates of a series of direct debits require 30 days’ prior notice to me.
    20.3 I can also agree with the Initiator to receive a same-day notice for direct debits specifically requested by me.
    20.4 All notices must be in writing, but can be delivered electronically, if I have agreed that with the Initiator.
    20.5 I can also ask you to reverse a direct debit up to 120 days after the direct debit if:

    I didn’t receive proper notice of the amount and date of the direct debit, or · I received notice but the amount or date of the direct debit is different from the amount or date of the notice.

    20.6 If you dishonour a direct debit but the Initiator retries it within 5 business days of the original direct debit, I understand that the Initiator doesn’t need to notify me again about that direct debit.

      These terms were updated on 1st Feb 2022.